Terms and Conditions
PhenoManon · Manon van Rooijen · Last updated October 2026
In short: pay when you book, cancel at least 24 hours ahead for a full refund, and arrive on time. Sessions end at the scheduled time.
1. Booking and payment
- A booking is confirmed once it is paid in full, online or as agreed.
- Prices are per session as shown at booking. Session packages are paid in advance.
- Before the first session, the swim session waiver must be accepted online and signed on paper. Read the waiver.
2. If you cancel
- 24 hours or more before the session: full refund, or a free reschedule.
- Less than 24 hours before the session: the full price is charged.
- No-show: the full price is charged. Arriving more than 10 minutes late counts as a no-show.
- Illness: tell me as soon as possible. Rescheduling for illness is decided case by case.
3. If I cancel
- If I cancel, or a session can’t go ahead because of lightning, severe weather, pool conditions or safety, you choose between a new time or a full refund.
- At any sign of lightning or thunder, the session ends. The remaining time is made up in a later session.
4. Time
- Please arrive 10 minutes early, changed and ready to swim.
- Sessions start and end at the booked time. A late start on your side is not added on at the end.
- If I start late, you get the full session time, on the day or in a later session.
5. Duo and trio sessions
- The price is per swimmer and charged for every swimmer booked.
- If one swimmer doesn’t come, their share is not refunded or made up, and the session goes ahead for the others.
6. Behavior and safety
- Swimmers follow the coach’s instructions. No diving at private pools.
- A parent or an adult they name stays on site for the whole session with swimmers under 18.
- I may stop or end a session if behavior puts the swimmer, others or the pool at risk. No refund applies in that case.
- Respect the host pool and its household: use only the areas you are shown.
7. Packages
- A package must be used within the number of sessions plus two weeks. A 4-session package is valid for 6 weeks from the first session.
- Packages are for one athlete and can’t be transferred.
- Unused sessions are not refunded after that period, except when I cancel.
- Packages are paid in full at the first session.
8. Clinics and group bookings
- Clinics, masterclasses and team sessions are confirmed with a written quote.
- Payment is due 7 days before the session date.
- Cancellation by the group less than 7 days before: no refund. 7 days or more: full refund or a new date.
- The club or group arranges and pays for the pool or venue, and safety cover for open water.
9. Photos and video
- I film swimmers for technique feedback only. Footage is shared with the swimmer and parent.
- Use for marketing only with written consent, given on the waiver.
10. Changes
- I may update these terms. The version on this page on the day you book applies to that booking.
